It struck me that happiness at any level is the result of many other feelings and actions. The diagram below is the simplest mental model I could create. It says that happiness is created from Trust, Choice and Freedom. I think brands are able to create happiness when they help us tell stories of trust, stories of choice and stories of freedom. If we want customers to tell happiness stories with our brands as actors in the story we have to focus on getting brands stories to overlap around trust, choice and freedom. That’s not to say people won’t be moved to buy brands without these stories but its likely they will move quickly to other brands. Creating happiness allows you to create fans and generate long-term relationship.